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Texting 911 now possible in Shawnee County

TOPEKA, KAN. (KSNT) - It’s being dubbed the next generation of the 911 emergency system. The Shawnee County Sheriff’s Communications Center can now take emergency 911 text messages as well as the traditional voice calls.

Officials said text messaging 911 could be more effective in certain situations such as domestic violence incidents, human trafficking, or other voice calls that could endanger the caller. Text messaging also provides the hearing-impaired community with a faster way to reach emergency dispatchers.

The new 911 system is equipped with a statewide mapping program that officials said will pinpoint the caller’s location more accurately.

Emergency Communications Director Melanie Bergers said while text provides an alternative way of reaching 911, dispatchers are able to gather extensive information through a voice call much quicker than a SMS text.  

 


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